AMISH GOEL

[email protected] | Github | LinkedIn

Professional Summary

Proactive IT Support Analyst with 2+ years of experience in enterprise environments, specializing in Microsoft 365, Azure AD (Entra ID), and service desk operations. Known for taking initiative to automate and streamline support workflows by leveraging PowerShell scripting, Power Automate flows, and REST API integrations. Designed and implemented custom automation solutions that reduced manual workload, accelerated ticket resolution, and improved consistency across routine tasks. Strong foundation in cloud technologies, identity management, and technical documentation, backed by certifications including Azure Fundamentals, ITIL v4, and CompTIA A+.

Skills

Automation & Scripting: PowerShell, Power Automate, REST APIs, TeamDynamix API

Cloud & Identity Management: Microsoft 365, Azure AD (Entra ID), Exchange Online

Endpoint Management & Support Tools: SCCM, TeamDynamix, Windows 10/11, macOS, Linux

Web & Cloud Platforms: DigitalOcean App Platform, MongoDB, DigitalOcean Functions

Development & Dev Tools: Docker, Visual Studio Code, Git, Gitlab, React (basic)

Documentation & Knowledge Sharing: ITIL-based procedures, Knowledge Base creation, editing, and review

Work Experience

Service Desk Analyst, University of Fraser Valley February 2023 - Present
  • Provided support for Microsoft 365 services including user onboarding, shared mailbox setup, license assignments, and troubleshooting across Exchange Online and Entra ID.
  • Created a Power Automate flow using webhook triggers and adaptive cards to send real-time offline device alerts to Microsoft Teams, improving visibility and response time.
  • Developed PowerShell scripts integrated with the TeamDynamix API to automate Active Directory account updates and post changes back to service tickets, reducing manual handling.
  • Authored 3 new Knowledge Base articles and updated 10-15 more to standardize internal processes and improve resolution times; reviewed ~50 articles for accuracy and relevance.
  • Used SCCM to remotely access and diagnose domain-connected devices, gather system information, and assist with user-reported issues.
  • Handled 20-30 onboarding or access configuration requests monthly, ensuring timely provisioning of accounts and services across departments.
  • Participated in maintaining and improving internal IT workflows through scripting and automation, with a focus on reducing repetitive tasks and increasing service efficiency.
Store Supervisor/Technician, Wireless Country 12/2021 - 12/2022
  • Deployed and maintained an inventory management system across multiple locations, improving operational efficiency.
  • Configured and set up workstations for new locations, ensuring seamless IT infrastructure deployment.
Customer Service Representative/Technician, AJ’s Wireless Solutions 12/2020 - 11/2021
  • Delivered front-line technical support and performed hardware repairs, including SSD upgrades, battery replacements, and data migrations.
  • Troubleshot complex hardware and software issues, maintaining high customer satisfaction levels.

Education

University of Fraser Valley

Bachelor of Computer Information Systems 09/2023 – 04/2025
  • Dean’s List Award – Fall 2024
  • Salient technologies learned: React, Ansible, Azure VMs and networking, Docker, Linux, Apache, Virtualization, Packet Tracer
Diploma in Computer Information Systems 01/2020 – 04/2021
  • Dean’s List Award- Summer and Fall 2020, Winter 2021

Projects

  • Teams Alert Flow (Power Automate)
    • Built a flow using webhook triggers to send device offline alerts to Teams via adaptive cards, improving incident visibility.
    • Tools: Power Automate, Microsoft Teams, Webhooks
  • AD Automation Script
    • Created a PowerShell script to update AD accounts based on TeamDynamix tickets and auto-update ticket status.
    • Tools: PowerShell, TeamDynamix API, Active Directory
  • Azure Resume Website Deployment - Link
    • Deployed a personal resume website using Azure Blob Storage’s static website feature with a custom domain secured via Cloudflare SSL. Integrated a JavaScript visitor counter that calls a Python Azure Function API to update data in Cosmos DB Tables. Configured CORS, DNS, and SSL for seamless API integration and clean URLs. Implemented CI/CD using GitHub Actions for automated deployment of static site content and Azure Function updates.
    • Tools: Azure Blob Storage (static hosting), Azure Functions (Python API), Cosmos DB Tables (NoSQL storage), Cloudflare (SSL, CDN, DNS management), GitHub Actions (CI/CD), Python, GitHub (version control)

Certificates

  • Network+, CompTIA 04/2025
  • A+ (Renewed), CompTIA 04/2025
  • Certified in Cybersecurity, ISC2 12/2024
  • SC-900: Security, Compliance and Identity Fundamentals, MICROSOFT 08/2024
  • AZ-900: Azure Fundamentals, MICROSOFT 05/2024
  • MS-900: 365 Certified Fundamentals, MICROSOFT 07/2023
  • Foundation v4, ITIL 06/2023
  • CCNA: Introduction to Networks, CISCO 04/2021